About the Role

Join DHL Group, the world's leading logistics provider, as a Customer Service Agent specializing in Email Support for our Front Office team. With over 580,000 employees operating in more than 220 countries and territories, DHL is at the forefront of global logistics, delivering excellence in moving goods, information, and lives every day. In this dynamic role, you will be the first point of contact for customers seeking assistance via email, ensuring their queries are resolved efficiently and their satisfaction is maximized.

Key responsibilities include promptly responding to customer emails, troubleshooting issues related to shipments, tracking, and deliveries, and providing accurate information on services and solutions. You will collaborate with cross-functional teams to escalate complex cases, maintain detailed records of interactions in our CRM systems, and contribute to continuous service improvement through feedback analysis. Your day will involve managing high-volume inboxes, prioritizing urgent requests, and upholding DHL's commitment to customer-centric service.

Working at DHL means being part of a vibrant, innovative culture that values diversity, teamwork, and professional development. Our Front Office environment is fast-paced yet supportive, equipped with cutting-edge tools to empower your success. As a global leader, DHL offers unparalleled opportunities for career growth, from skill-building programs and internal mobility to leadership tracks in logistics and customer experience. Whether you're advancing within customer service or branching into operations or supply chain management, DHL invests in your potential.

If you thrive in a role where your communication skills and problem-solving abilities make a real impact, this position at DHL is your gateway to a rewarding career in one of the most exciting industries worldwide. Help us connect the world—one email at a time.