About the Role

Join DHL Supply Chain as a Customer Service Agent (B2B) and become the driving force behind seamless customer experiences. In this dynamic role, you ensure that every customer request transitions effortlessly into successful deliveries, taking full ownership of the end-to-end process. You will lead customer implementations, proactively managing interactions to deliver flawless service that exceeds expectations. From initial inquiries to final fulfillment, your keen attention to detail and problem-solving prowess will keep operations running like clockwork in a fast-paced B2B environment.

Key responsibilities include coordinating customer requests, overseeing implementation projects, monitoring delivery timelines, and resolving any issues swiftly to maintain high satisfaction levels. You'll collaborate closely with cross-functional teams, leveraging DHL's global network to provide reliable, innovative supply chain solutions. This position demands strong communication skills, adaptability, and a customer-centric mindset to handle diverse B2B needs effectively.

Working at DHL Supply Chain means being part of a world leader in logistics, where cutting-edge technology and a commitment to sustainability drive success. With operations spanning the globe, you'll gain exposure to international projects and contribute to transformative supply chain strategies. DHL fosters a supportive culture that values employee growth, offering comprehensive training programs, mentorship opportunities, and clear paths for career advancement. Whether advancing to senior customer service roles, operations management, or specialized logistics positions, your contributions will propel your professional journey forward. Embrace the challenge of making logistics extraordinary—apply today and shape the future of customer service at DHL.

Key Responsibilities

• Make sure everything runs smoothly from customer request to delivery
• Take the lead in customer implementations
• Responsible for a flawless customer service process