About the Role

Join DHL as a Customer Service Executive and become part of the world's most international company, a pioneer in cross-border express delivery since 1969. With operations spanning over 220 countries and territories, DHL offers an unparalleled global platform for professionals passionate about customer excellence and logistics innovation. In this dynamic role, you will serve as the frontline ambassador for DHL's renowned service standards, handling customer inquiries, resolving issues efficiently, and ensuring every interaction reinforces our commitment to reliability and speed.

Key responsibilities include managing a high volume of customer communications via phone, email, and digital channels; troubleshooting shipment-related concerns such as delays, tracking, and customs clearance; and collaborating with internal teams to deliver seamless solutions. You will upsell services where appropriate, maintain accurate records in our state-of-the-art CRM systems, and contribute to continuous process improvements that enhance customer satisfaction scores. Expect a fast-paced environment where problem-solving, empathy, and attention to detail are paramount.

Working at DHL means thriving in a diverse, inclusive culture that values innovation and employee development. As a leader in logistics, we invest heavily in your growth through comprehensive training programs, leadership academies, and international mobility opportunities. Career progression is robust, with many executives advancing to supervisory roles, operations management, or specialized functions like supply chain analytics. Enjoy competitive compensation, flexible work options, health benefits, and perks like travel discounts and wellness initiatives. If you're ready to make a global impact, DHL provides the runway for your professional success in an industry shaping the future of commerce.