About the Role

Join DHL, the world's leading logistics company, as an English Speaking Customer Service Specialist at our head office in Halkalı, Istanbul. In this pivotal role, you will be at the forefront of delivering exceptional customer experiences, playing a key part in driving company profitability by ensuring every interaction exceeds expectations. Your primary responsibilities include handling customer inquiries with professionalism and empathy, resolving issues efficiently to maintain high satisfaction levels, and collaborating with cross-functional teams to support seamless logistics operations. You will contribute directly to DHL's success by upholding our commitment to reliability and innovation in global supply chains.

Working at DHL means being part of a dynamic, inclusive environment where your voice matters. Our Istanbul head office offers a modern workspace equipped with state-of-the-art tools, fostering collaboration and growth. As a global leader, DHL provides unparalleled opportunities to engage with diverse cultures and cutting-edge technologies in logistics, from e-commerce fulfillment to sustainable shipping solutions. We prioritize employee well-being with competitive compensation, comprehensive health benefits, flexible working arrangements, and ongoing professional development programs.

Career growth is a cornerstone at DHL. Starting as a Customer Service Specialist, you can advance rapidly through performance-based promotions into supervisory roles, operations management, or specialized areas like supply chain analytics. With tailored training, mentorship, and international mobility options, your potential is limitless. If you thrive in fast-paced settings, possess fluent English skills, and are passionate about customer-centric service, this role at DHL offers the platform to launch and accelerate your career in one of the most exciting industries today. Apply now and help shape the future of logistics!

Key Responsibilities

• Contributing to company profitability through ensuring customer satisfaction

Required Qualifications

• English speaking