About the Role

Join DHL Supply Chain as a Customer Service Representative and become a vital part of one of the world's most essential industries—global logistics and supply chain management. At DHL, you'll deliver exceptional support to clients, ensuring seamless operations in a fast-paced, dynamic environment. This role is perfect for detail-oriented professionals passionate about customer satisfaction and problem-solving.

Key responsibilities include handling inbound and outbound customer inquiries via phone, email, and chat; resolving issues related to shipments, tracking, and billing with accuracy and efficiency; maintaining accurate records in DHL's proprietary systems; collaborating with cross-functional teams such as operations and sales to escalate complex matters; and proactively identifying opportunities to improve customer experience through feedback analysis. You'll thrive in a high-volume setting, managing multiple priorities while upholding DHL's commitment to reliability and speed.

Working at DHL Supply Chain means being part of a global leader renowned for innovation and excellence. With operations spanning over 220 countries, you'll contribute to connecting people and businesses worldwide, especially amid growing e-commerce demands. DHL fosters a collaborative culture that values diversity, work-life balance, and professional development. Expect state-of-the-art facilities, comprehensive training programs, and a supportive team that celebrates achievements.

Career growth is a cornerstone at DHL. Start as a Customer Service Representative and advance to supervisory roles, operations management, or specialized positions in supply chain analytics. Benefit from ongoing learning opportunities, mentorship, and performance-based promotions in an industry poised for exponential growth. There's never been a better time to join—seize the chance to build a rewarding career with DHL Supply Chain, where your dedication drives global success.