About the Role

Join DHL Supply Chain as a Customer Service Representative and become a vital part of one of the world's most essential industries—global logistics and supply chain management. At DHL, you'll deliver exceptional customer experiences, ensuring seamless operations in a dynamic, fast-paced environment. This role is perfect for individuals passionate about communication, problem-solving, and supporting clients in navigating complex shipping and logistics needs.

Key responsibilities include handling inbound and outbound customer inquiries via phone, email, and chat; resolving issues related to shipments, tracking, and billing with accuracy and efficiency; maintaining detailed records of interactions in CRM systems; collaborating with internal teams such as operations and warehouse staff to expedite resolutions; and proactively identifying opportunities to upsell services or improve customer satisfaction. You'll be the friendly voice and reliable partner for DHL's diverse clientele, from small businesses to multinational corporations, contributing directly to their success.

Working at DHL Supply Chain means thriving in a global powerhouse known for innovation, reliability, and employee empowerment. With a presence in over 220 countries, DHL offers a collaborative culture where your contributions matter. Enjoy competitive compensation, comprehensive health benefits, retirement plans, and perks like paid time off, employee discounts, and wellness programs. There's never been a better time to join, as DHL invests heavily in digital transformation and sustainable practices, positioning itself at the forefront of the industry.

Career growth is a cornerstone at DHL. Start as a Customer Service Representative and advance to supervisory roles, operations management, or specialized positions in account management and logistics planning. Robust training programs, mentorship opportunities, and clear promotion paths ensure your professional development. Embrace a role where you can make a real impact, grow your skills, and build a rewarding career with a company that's shaping the future of supply chains worldwide.