About the Role

Join DHL as a Customer Service Team Leader in Airfreight, where you'll play a pivotal role in delivering exceptional service and driving operational excellence in one of the world's leading logistics companies. This dynamic position involves serving as the primary point of contact for key allocated customers, ensuring seamless communication and satisfaction. You'll accept and expertly process orders, handing them off efficiently to operations teams to maintain the high standards DHL is renowned for in global airfreight solutions.

At the heart of this role is your leadership responsibility: supervising and managing a dedicated team of customer service professionals. This includes organizing workflows, motivating your team to achieve targets, fostering a collaborative environment, and providing coaching to enhance performance. You'll thrive in a fast-paced setting, resolving issues proactively and contributing to continuous improvement initiatives that keep DHL at the forefront of the logistics industry.

Working at DHL means being part of a global network that connects people and businesses worldwide, with access to cutting-edge technology, diverse markets, and a culture of innovation. DHL values employee development, offering comprehensive training programs, international exposure, and clear pathways for career advancement. As a Team Leader, you'll gain invaluable experience in people management and customer-centric operations, positioning you for future roles in supply chain leadership or senior management. With competitive compensation, flexible work options, and a commitment to sustainability, DHL empowers you to grow professionally while making a tangible impact. If you're a proactive leader passionate about logistics and team success, this role at DHL offers the perfect platform to elevate your career.

Key Responsibilities

• Act as key contact for allocated customers
• Accept and process orders handed over to operations
• Supervises and manages a team of people
• Organizing work for the team