About the Role

Join DHL as a Customer Services Team Leader on a dynamic 6-month secondment or fixed-term contract, where you'll spearhead a high-performing team dedicated to delivering exceptional customer experiences. This Grade RCS N role involves 37.5 hours per week, with flexible 8-hour shifts from 7am to 5pm Monday to Friday, plus 1 in 3 Saturday mornings, ensuring a balanced yet impactful schedule in a fast-paced logistics environment.

Key responsibilities include leading your team to resolve customer inquiries efficiently, driving service excellence, monitoring performance metrics, and fostering a collaborative atmosphere to exceed targets. You'll coach and develop team members, handle escalations, and implement process improvements to enhance operational efficiency, all while upholding DHL's commitment to reliability and innovation in global supply chain solutions.

Working at DHL means being part of a world-leading logistics powerhouse that connects people and businesses across the globe. With cutting-edge technology, sustainable practices, and a culture of inclusivity, you'll thrive in an environment that values initiative and teamwork. This role offers hands-on leadership experience, exposure to diverse customer challenges, and the chance to contribute to DHL's mission of simplifying lives through seamless logistics.

Career growth is a cornerstone at DHL—excel here and unlock pathways to permanent positions, advanced management roles, or specialized tracks in operations and supply chain. Benefit from comprehensive training, mentorship programs, and internal mobility opportunities that propel your professional journey forward. If you're a motivated leader passionate about customer-centric service, this position is your gateway to making a tangible difference at a Fortune 500 giant.

Key Responsibilities

• Lead and manage customer services team
• Oversee daily operations and shift patterns

What We Offer

• Fixed Term - 6 months contract
• 37.5 hours per week
• Monday - Friday 8-hour shifts between 7am and 5pm
• 1 in 3 Saturday mornings