About the Role

Join DHL Freight as a Kundservicemedarbetare (Customer Service Representative) and become a vital part of one of the world's leading logistics companies. At DHL, we make our customers' daily operations run smoothly by ensuring reliable delivery of goods and materials across the globe. In this dynamic role, you will be at the forefront of customer interactions, providing exceptional support to resolve inquiries, track shipments, and enhance the overall customer experience in the freight division.

Key responsibilities include handling customer calls and emails with professionalism, processing orders and updates in our advanced logistics systems, coordinating with internal teams to address delivery issues, and proactively identifying opportunities to improve service quality. You will collaborate closely with operations, sales, and transport teams to ensure seamless freight solutions, contributing directly to customer satisfaction and retention.

Working at DHL means thriving in a fast-paced, international environment where innovation and efficiency drive success. As a global leader in logistics, DHL offers a supportive culture that values diversity, teamwork, and employee development. You'll benefit from state-of-the-art tools, ongoing training programs, and opportunities to grow your career—whether advancing to senior customer service roles, operations management, or specialized logistics positions.

This position is perfect for motivated individuals passionate about customer service and logistics. With DHL's commitment to sustainability and digital transformation, you'll contribute to cutting-edge solutions while building a rewarding career. Embrace the challenge of making a real impact on global supply chains and unlock your potential in a company that delivers excellence every day. Apply now to be part of the DHL Freight team and propel your professional journey forward.