About the Role

Join DHL Express as a Digital Workspace Support Engineer and become a vital part of the world's #1 Express Delivery and Logistics Company. In this dynamic role, you will provide expert technical support for digital workspace environments, ensuring seamless operations for employees across global operations. Your primary focus will be troubleshooting and resolving issues related to virtual desktops, collaboration tools, endpoint management, and cloud-based productivity suites, minimizing downtime and enhancing user experience.

Key responsibilities include monitoring digital workspace infrastructure, performing root cause analysis on incidents, implementing proactive solutions to prevent disruptions, and collaborating with cross-functional teams to deploy updates and optimizations. You will respond to support tickets efficiently, escalate complex issues to senior engineers when necessary, and contribute to the continuous improvement of support processes through documentation and knowledge sharing. Proficiency in tools like Microsoft Azure Virtual Desktop, Citrix, VMware Horizon, Active Directory, and scripting languages such as PowerShell will be essential for success.

Working at DHL Express means thriving in a fast-paced, people-centric environment where innovation drives global connectivity. As a leader in logistics, DHL offers unparalleled opportunities to impact millions of shipments daily while leveraging cutting-edge technology. Our collaborative culture values individual contributions, fostering professional growth through comprehensive training programs, mentorship, and exposure to international projects. Career advancement is robust, with clear paths to senior engineering roles, architecture positions, or leadership in IT operations. Enjoy competitive benefits, including health coverage, retirement plans, flexible work options, and performance incentives. If you are passionate about technology and eager to connect people through reliable digital solutions, this role at DHL propels your career to new heights in a company that truly puts its people first.