About the Role

Join DHL eCommerce (Poland), the undisputed leader in the Polish domestic parcel market and a pioneer in implementing cutting-edge e-commerce solutions tailored for customers across Poland and Europe. As a Doradca ds. Obsługi Interwencji Krajowych (National Interventions Handling Advisor), you will play a pivotal role in ensuring seamless customer experiences by expertly managing and resolving domestic intervention cases related to parcel deliveries. This position demands a proactive approach to client support, where you'll provide specialized advice on e-commerce shipping challenges, troubleshoot issues swiftly, and maintain the high standards of service that DHL is renowned for.

Key responsibilities include handling customer inquiries and interventions with precision, collaborating with internal teams to expedite resolutions, analyzing case patterns to improve processes, and delivering personalized guidance on optimal shipping solutions. You'll thrive in a dynamic environment that leverages innovative technologies to revolutionize logistics, contributing directly to DHL's mission of connecting people and improving lives through efficient parcel services.

Working at DHL eCommerce offers unparalleled opportunities in a forward-thinking company at the forefront of digital transformation. Benefit from a supportive culture that values innovation, teamwork, and employee development. Career growth is robust, with clear paths for advancement into senior advisory roles, operations management, or specialized e-commerce positions. Access world-class training programs, international exposure, and performance-based incentives that reward your contributions. If you're passionate about customer-centric logistics and eager to grow with a global powerhouse, this role at DHL eCommerce is your gateway to a rewarding career in the thriving e-commerce sector.

Key Responsibilities

• Obsługa interwencji krajowych klientów
• Doradztwo w zakresie przesyłek e-commerce

What We Offer

• Praca w liderze rynku przesyłek krajowych
• Udział w innowacyjnych rozwiązaniach e-commerce