About the Role

DHL Global Forwarding (DGF), a world leader in air freight services and a top provider of ocean transportation, is seeking a dedicated Especialista de Servicio al Cliente - Aduanas to join its dynamic team. With approximately 30,000 employees worldwide, DGF operates at the forefront of global logistics, ensuring seamless connectivity across continents through innovative solutions and unparalleled expertise.

In this pivotal role, you will serve as the primary point of contact for customs-related customer inquiries, providing expert guidance on import/export regulations, documentation, and compliance. Key responsibilities include processing customs declarations, resolving shipment discrepancies, coordinating with customs authorities and brokers, and delivering exceptional customer service to minimize delays and enhance client satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, track shipments in real-time, and ensure adherence to international trade laws, all while maintaining accurate records in DHL's advanced logistics systems.

Working at DHL means being part of a vibrant, global community that values innovation, integrity, and employee growth. As a market leader, DHL offers a collaborative environment equipped with cutting-edge technology and continuous training opportunities. You'll thrive in a fast-paced setting where your contributions directly impact global supply chains, supported by a culture that promotes work-life balance, diversity, and professional development.

Career growth at DHL is robust, with clear pathways to advance into senior customs roles, operations management, or international logistics leadership. Benefit from mentorship programs, skill-building certifications in customs brokerage and trade compliance, and exposure to diverse markets. Join DHL to elevate your career while helping connect the world—one shipment at a time.