About the Role

Join DHL as an Executive - Customer Service in Kolkata, where you will play a pivotal role in delivering exceptional service to Blue Dart customers. This position is ideal for dynamic professionals passionate about customer satisfaction and operational excellence. Your primary purpose will be to ensure high-quality service adherence to defined parameters while seamlessly coordinating with internal teams to facilitate timely pickups and deliveries.

Key responsibilities include managing customer inquiries with empathy and efficiency, resolving issues promptly to uphold service standards, and collaborating across departments such as operations, logistics, and sales to optimize pickup and delivery processes. You will monitor service metrics, identify bottlenecks, and implement improvements to enhance overall customer experience. Daily tasks involve handling communications via phone, email, and systems, tracking shipments, and providing proactive updates to maintain trust and loyalty.

Working at DHL means being part of a global leader in logistics, offering a vibrant, fast-paced environment in Kolkata's thriving hub. With Blue Dart's strong legacy in India, you'll benefit from cutting-edge technology, comprehensive training, and a supportive culture that values innovation and teamwork. DHL fosters work-life balance through flexible shifts, health benefits, and employee wellness programs.

Career growth is a cornerstone at DHL, with clear paths to supervisory roles, regional management, and beyond. Ambitious performers receive mentorship, skill-building workshops, and global exposure opportunities. This role not only hones your customer service expertise but also builds leadership in logistics. If you're ready to elevate customer experiences and advance your career with a world-class organization, apply now and become integral to DHL's success story.

Key Responsibilities

• Providing high quality service to all Blue Dart customers as per the defined service parameters
• Coordinating with internal departments for timely pickup and delivery