About the Role

Join DHL as an Executive Customer Service NRO-III, also known as Key Account Executive, within the Regional Business function. Reporting directly to the Manager – Key Accounts, this pivotal role is designed for professionals passionate about delivering exceptional customer experiences in a fast-paced logistics environment. Your primary purpose is to ensure best-in-class customer service for key accounts, fostering long-term partnerships and driving business growth.

Key responsibilities include managing key client relationships, proactively addressing customer needs, resolving issues efficiently, and collaborating with cross-functional teams to optimize service delivery. You will analyze customer feedback, implement service improvements, and contribute to account strategies that enhance satisfaction and retention. This role demands a customer-centric mindset, strong communication skills, and the ability to thrive under pressure while upholding DHL's commitment to reliability and innovation.

Working at DHL means being part of a global leader in logistics, where cutting-edge technology and a diverse, inclusive culture empower you to make a real impact. With operations spanning over 220 countries, DHL offers unparalleled opportunities to engage with international markets and innovative solutions like sustainable supply chains and digital tracking. Employees enjoy a supportive environment with comprehensive training programs, competitive compensation, and a focus on work-life balance.

Career growth is a cornerstone at DHL, with clear paths for advancement into senior account management, regional leadership, or specialized logistics roles. Benefit from mentorship, leadership development initiatives, and global mobility programs that propel your professional journey. If you're ready to elevate customer service to new heights and grow with a world-class organization, this position at DHL is your gateway to success.

Key Responsibilities

• Providing best in class customer service