About the Role

Join DHL Blue Dart Express India as an Executive – Key Accounts in the Customer Services team, based in BRO, Bangalore. This dynamic role reports directly to the Manager – Key Accounts and involves up to 50% travel, offering the perfect blend of office-based strategy and on-the-ground client engagement. As a Key Account Manager (KAM), you will be at the forefront of nurturing strategic relationships with major clients, ensuring seamless customer service delivery, and driving account growth in one of India's leading logistics powerhouses.

Key responsibilities include managing a portfolio of high-value accounts, acting as the primary point of contact for customer queries and escalations, monitoring service performance metrics to exceed SLAs, identifying upselling opportunities, and collaborating with internal teams in operations, sales, and supply chain to deliver tailored logistics solutions. You will analyze customer feedback, implement process improvements, and prepare executive reports to support data-driven decisions, all while upholding DHL's commitment to reliability, speed, and innovation in express delivery.

Working at DHL Blue Dart means being part of a global leader in logistics with a strong Indian footprint, where cutting-edge technology like AI-driven tracking and sustainable practices define the future. Benefit from a collaborative culture that values diversity, work-life balance, and professional development through world-class training programs, mentorship, and exposure to international projects. With 25-50% travel, you'll gain invaluable industry insights and build a robust network.

This position offers exceptional career growth, from advancing to senior KAM roles or transitioning into regional management, backed by DHL's robust talent pipeline. If you're passionate about customer excellence and thrive in fast-paced environments, seize this opportunity to propel your career forward with a company that's reshaping logistics in India and beyond. (278 words)