About the Role

Join DHL as an Expert - AFR, a pivotal role driving excellence in account management and operational performance within our Air Freight division. In this position, you will conduct monthly business reviews with key customers, presenting comprehensive performance metrics, identifying deviations, and delivering in-depth root cause analyses paired with actionable plans to elevate service levels. Your strategic mindset will be crucial in developing initiatives that enhance account efficiency, foster stronger client partnerships, and contribute to sustained business growth.

Key responsibilities include leading performance discussions, analyzing data trends, crafting corrective strategies, and collaborating cross-functionally to implement improvements. This role demands a proactive approach to problem-solving, keen attention to detail, and the ability to translate insights into tangible results.

At DHL, the world's leading logistics company, you'll thrive in a dynamic, global environment that values innovation, diversity, and employee development. With operations spanning over 220 countries, DHL offers unparalleled exposure to international supply chains and cutting-edge technologies like AI-driven analytics and sustainable logistics solutions. Our culture emphasizes work-life balance, professional training programs, and opportunities for international mobility.

Career growth is a cornerstone at DHL. As an Expert - AFR, you'll have access to leadership development paths, mentorship from industry veterans, and progression into senior roles such as Account Director or Regional Operations Lead. Excel here, and unlock a rewarding trajectory in logistics, with competitive compensation, comprehensive benefits, and the chance to impact global trade. If you're passionate about operational excellence and customer success, this is your opportunity to soar with DHL.

Key Responsibilities

• Monthly business review with customer showing performance of the account
• Reviewing any deviation with the corresponding Root cause analysis and Action Plan
• Developing strategies to improve account performance