About the Role

Join DHL as an Expert in OFR OAM (Freight Forwarding) at our Global Service Center (GSC) in Bogotá, Colombia. In this pivotal role, you will serve as the backbone of our freight forwarding operations, playing a crucial part in orchestrating the seamless movement of shipments across the assigned country. As an Expert Agent, your expertise will drive efficiency, minimize disruptions, and uphold DHL's renowned standards of reliability and speed in global logistics.

Key responsibilities include overseeing the end-to-end management of shipments, coordinating with internal teams and external partners to resolve issues proactively, monitoring shipment progress in real-time, and ensuring compliance with international regulations and customs procedures. You will analyze operational data to optimize processes, identify bottlenecks, and implement improvements that enhance service delivery. Collaborating closely with cross-functional teams, you will contribute to customer satisfaction by providing timely updates and tailored solutions to complex forwarding challenges.

Working at DHL means being part of a dynamic, innovative leader in the logistics industry, where cutting-edge technology like AI-driven tracking and sustainable practices define our operations. Our GSC in Bogotá offers a vibrant, collaborative environment with state-of-the-art facilities and a diverse team united by a passion for excellence. DHL invests heavily in employee development through comprehensive training programs, leadership academies, and global mobility opportunities.

Career growth is a cornerstone at DHL. Starting as an Expert OFR OAM, you can advance to senior specialist roles, management positions, or even international assignments, leveraging our worldwide network. With a commitment to work-life balance, competitive compensation, and perks like health benefits and professional certifications, DHL empowers you to thrive. If you're ready to shape the future of freight forwarding and accelerate your career, apply now to become a key player in our global success story.

Key Responsibilities

• Ensuring the smooth and efficient management of shipments within the assigned country