About the Role

Join DHL Supply Chain as a Group Coordinator Lead - Customer Service Rep and become a pivotal player in one of the world's most essential industries. In this leadership role, you will oversee a team of customer service representatives, ensuring seamless coordination and exceptional support for DHL's global logistics operations. Your days will involve managing group workflows, resolving complex customer inquiries, optimizing service processes, and driving team performance to meet and exceed key performance indicators. Key responsibilities include leading daily huddles, monitoring service metrics, implementing process improvements, mentoring staff, and collaborating with cross-functional teams to deliver superior customer experiences in a fast-paced supply chain environment.

At DHL Supply Chain, you'll thrive in a dynamic, global organization renowned for innovation and reliability. As a leader in logistics, DHL offers cutting-edge technology, diverse opportunities, and a culture that values employee growth and work-life balance. There's never been a better time to join, with expanding operations and a commitment to sustainability shaping the future of supply chain management. Benefit from comprehensive training programs, competitive compensation, and perks like health insurance, retirement plans, and employee discounts.

This role is your gateway to career advancement at DHL. Excel as a Group Coordinator Lead, and unlock pathways to senior management, operations leadership, or specialized logistics roles. With ongoing professional development, global mobility options, and a focus on internal promotions, DHL empowers you to build a rewarding career. If you're a proactive leader passionate about customer service and logistics, seize this opportunity to make an impact at a company that's connecting people and improving lives worldwide. Apply now and elevate your career with DHL Supply Chain.