About the Role

Join DHL, the world's #1 Express Delivery and Logistics Company, as the Head of First Choice and NPA. This pivotal leadership role positions you at the forefront of driving strategic initiatives for DHL's premier customer programs and Non-Product Areas, ensuring seamless operations and exceptional service delivery across global networks. As Head, you will spearhead the optimization of First Choice, DHL's elite customer loyalty program, while overseeing NPA functions to enhance efficiency, innovation, and customer satisfaction in a fast-paced logistics environment.

Key responsibilities include developing and executing strategies to elevate customer engagement, leading cross-functional teams to implement cutting-edge solutions, analyzing market trends to maintain competitive edge, and fostering partnerships that align with DHL's commitment to excellence. You will collaborate with senior executives to align initiatives with corporate goals, monitor performance metrics, and drive continuous improvement in service quality and operational agility.

Working at DHL means being part of a dynamic, people-centric culture recognized as the No. 1 World’s Best Workplace™. Our employees are the heartbeat of our success, empowered with cutting-edge resources, global opportunities, and a supportive environment that values individual contributions. Thrive in a collaborative atmosphere where innovation meets reliability, and your leadership will directly impact millions of shipments daily.

Career growth at DHL is unparalleled, with robust development programs, international mobility, and mentorship from industry leaders. Advance your executive trajectory in a company that invests in your potential, offering pathways to broader strategic roles. If you are a visionary leader passionate about logistics excellence, seize this opportunity to shape the future of global delivery with DHL.