About the Role

Join DHL as a Customer Service Representative at our Horsley Park location and become part of the world's leading logistics company, where innovation meets unparalleled service excellence. In this dynamic role, you will be the frontline ambassador for DHL, ensuring every customer interaction is seamless, efficient, and exceeds expectations. As a key team member, your primary responsibilities include handling inbound customer inquiries via phone, email, and chat; resolving issues related to shipments, tracking, and deliveries with speed and accuracy; processing orders and updates in our state-of-the-art systems; and collaborating with operations teams to escalate complex cases for swift resolution. You will also contribute to maintaining high service standards by documenting interactions, identifying trends for process improvements, and upholding DHL's commitment to respect, diversity, and individual strengths.

Working at DHL means thriving in a supportive environment that values your unique contributions. We deliver results without compromising on respect, fostering a culture where differences are celebrated and personal growth is prioritized. Benefit from comprehensive training programs, flexible scheduling, and exposure to global logistics operations that span continents. Our Horsley Park facility is a hub of activity, offering a collaborative workspace equipped with cutting-edge technology to empower your success.

DHL is dedicated to your career progression, providing ample opportunities for advancement into supervisory roles, specialized logistics positions, or international assignments. With ongoing professional development, mentorship, and performance-based incentives, you'll build a rewarding career in a company renowned for its employee-centric approach. If you're passionate about customer satisfaction, eager to make an impact, and ready to grow with a global leader, this role at Horsley Park is your gateway to a fulfilling future at DHL. Apply today and help us continue delivering excellence worldwide.