About the Role

Join DHL as an Implant – Program Management professional, where you will play a pivotal role in bridging customer operations and DHL's world-class logistics expertise. Based directly at the customer's premises, this position involves coordinating seamless integration between client needs and DHL's robust operational framework. Your primary purpose is to ensure that even the most complex service agreements are not just met, but exceeded, acting as the central contact point for all allocated services. This role demands a proactive approach to managing intricate logistics challenges, fostering strong relationships, and driving operational excellence in a fast-paced environment.

Key responsibilities include orchestrating daily operations between the customer and DHL teams, monitoring service level agreements (SLAs) to guarantee compliance and performance, resolving issues swiftly to minimize disruptions, and providing strategic insights to optimize processes. You will collaborate closely with cross-functional teams, leveraging data-driven decision-making to enhance efficiency and customer satisfaction.

Working at DHL means being part of a global leader in logistics, with opportunities to innovate in supply chain management across diverse industries. DHL offers a dynamic culture that values employee growth, providing access to cutting-edge technologies, comprehensive training programs, and international exposure. Career progression is a cornerstone, with clear paths to senior program management, operations leadership, or specialized logistics roles. Thrive in an inclusive environment that supports work-life balance, professional development, and impactful contributions to sustainable logistics solutions. If you excel in high-stakes coordination and customer-centric program management, this role at DHL propels your career to new heights while delivering tangible value to global clients.

Key Responsibilities

• Coordinating Customer & DHL operations based out of Customer's premises
• Ensuring that especially complex service agreements with customer are met
• Acting as contact point for allocated services