About the Role

Join DHL Supply Chain India as an IT Customer Solutions Manager, a pivotal role at the forefront of innovative logistics solutions. DHL Supply Chain India stands as a global leader in integrated logistics, boasting over 100 facilities and serving 15,000+ customers with cutting-edge warehousing, distribution, and supply chain management services. In this dynamic position, you will bridge the gap between IT excellence and customer success, ensuring seamless technology-driven solutions that optimize client operations and drive business growth.

Key responsibilities include leading the delivery of IT customer solutions, collaborating with cross-functional teams to design and implement tailored technology strategies, managing stakeholder relationships to exceed client expectations, and overseeing the integration of advanced systems like warehouse management software and automation tools. You will troubleshoot complex IT issues, champion digital transformation initiatives, and contribute to continuous improvement projects that enhance efficiency and scalability. Proficiency in IT service management frameworks such as ITIL, along with expertise in cloud platforms, data analytics, and cybersecurity, will be essential to thrive in this role.

Working at DHL means being part of a vibrant, inclusive culture that values innovation, teamwork, and professional development. With access to world-class training programs, mentorship opportunities, and exposure to multinational projects, you'll collaborate with top-tier talent across a global network. DHL fosters a supportive environment with modern facilities, flexible work options, and a commitment to employee well-being.

Career growth is a cornerstone at DHL, offering clear pathways to senior leadership roles in IT and supply chain domains. Embrace this opportunity to shape the future of logistics technology, make a tangible impact on customer satisfaction, and accelerate your professional journey in a company renowned for its resilience and forward-thinking vision. If you're passionate about IT innovation in logistics, DHL is where you'll excel.