About the Role

Join DHL, the world’s most international company and pioneer in cross-border express delivery, as an IT Helpdesk professional. In this dynamic role, you will be at the forefront of ensuring seamless IT support for our global operations, tackling challenges with a commitment to quality and exceptional service that directly improves the lives of our customers. As an IT Helpdesk specialist, your primary focus will be providing first-line technical assistance to employees worldwide, resolving hardware and software issues, troubleshooting network problems, and maintaining system uptime to support DHL's fast-paced logistics environment.

Key responsibilities include promptly responding to IT support tickets via phone, email, or chat; diagnosing and fixing common IT issues such as password resets, software installations, and peripheral setups; escalating complex problems to senior IT teams; documenting resolutions in the ticketing system; and contributing to user training to prevent recurring issues. You will collaborate with cross-functional teams across continents, ensuring minimal downtime in our cutting-edge supply chain technology that powers deliveries to over 220 countries.

Working at DHL means thriving in a diverse, innovative culture where your contributions fuel global connectivity. Benefit from state-of-the-art tools, continuous learning opportunities, and a supportive environment that values work-life balance. Career growth is a cornerstone here—start in Helpdesk and advance to IT support analyst, systems administrator, or even IT management roles through our robust training programs and internal mobility paths. With a focus on employee development, DHL empowers you to build a rewarding career while making a tangible impact on international trade and customer satisfaction. Embrace the challenge, deliver excellence, and propel your professional journey with the leader in logistics.