About the Role

Join DHL as a Key Account Executive in the NRO region, where you'll play a pivotal role in driving regional business success through exceptional customer relationships. Reporting directly to the Manager – Key Accounts, this position is designed for dynamic professionals passionate about delivering best-in-class service in the fast-paced logistics industry. Your primary purpose will be to manage and nurture key accounts, ensuring client satisfaction, loyalty, and growth in a competitive market.

Key responsibilities include cultivating strong relationships with major clients, identifying opportunities for upselling and cross-selling DHL's comprehensive logistics solutions, and collaborating with internal teams to execute seamless service delivery. You'll analyze account performance, develop tailored strategies to meet client needs, resolve issues proactively, and contribute to revenue targets within the regional business function. Expect to engage in regular business reviews, contract negotiations, and market intelligence gathering to position DHL as the preferred partner.

Working at DHL means being part of a global leader in express delivery and logistics, with a commitment to innovation, sustainability, and employee development. Our inclusive culture fosters collaboration across diverse teams, supported by state-of-the-art technology and resources that empower you to excel. DHL offers a supportive environment with opportunities for international exposure and professional training programs.

Career growth is a cornerstone at DHL, with clear pathways to advance into senior account management, regional leadership, or specialized logistics roles. Benefit from mentorship, leadership development initiatives, and performance-based promotions in a company that values initiative and results. If you're ready to elevate your career while making a tangible impact on global supply chains, the Key Account Executive role at DHL is your gateway to long-term success and fulfillment.

Key Responsibilities

• Providing best in class customer service