About the Role

As a Key Account Manager at DHL, you will play a pivotal role in driving sustainable, profitable growth for our key customers while delivering exceptional service that sets us apart in the logistics industry. This dynamic position involves being the primary point of contact for assigned accounts, ensuring seamless coordination between sales, operations, and customer needs to foster long-term partnerships.

Key responsibilities include spearheading strategies to expand business opportunities, managing day-to-day interactions with a customer-centric approach, and resolving sales and operational challenges efficiently. You will plan and coordinate national activities, analyze performance metrics to optimize profitability, and collaborate cross-functionally to execute tailored logistics solutions. Your proactive mindset will be crucial in anticipating customer requirements, negotiating contracts, and implementing innovative initiatives that enhance service delivery and revenue streams.

Working at DHL means joining a global leader in express delivery and logistics, where innovation, agility, and employee development are at the heart of our culture. With operations spanning over 220 countries, you'll thrive in a fast-paced environment supported by cutting-edge technology, diverse teams, and a commitment to sustainability. DHL invests heavily in your professional growth through comprehensive training programs, leadership development opportunities, and international exposure, empowering you to advance your career rapidly.

This role offers the chance to make a tangible impact on major accounts, build a robust network, and grow into senior leadership positions. If you're passionate about account management, results-driven, and ready to contribute to DHL's mission of connecting people and improving lives, this is your opportunity to excel in a rewarding career trajectory.

Key Responsibilities

• Drive and manage profitable growth with the assigned customer
• Provide customer orientated service at all times relating to sales and operation issues
• Plan and co-ordinate national activities