About the Role

Join DHL eCommerce (Poland), the undisputed leader in the Polish domestic parcel market and a pioneer in implementing innovative e-commerce solutions tailored for customers across Poland and Europe. As Kierownik Działu Obsługi Klienta Kluczowego (Key Client Service Manager), you will spearhead the strategic oversight of our premium client service division, ensuring exceptional support for our most valued business partners. This pivotal role demands a blend of leadership prowess and deep industry insight to drive customer satisfaction, operational excellence, and revenue growth in a fast-paced logistics environment.

Key responsibilities include managing a high-performing team dedicated to key account servicing, developing and executing client retention strategies, optimizing service processes to meet SLAs, and fostering strong relationships with major e-commerce stakeholders. You will analyze performance metrics, implement process improvements, and collaborate cross-functionally with sales, operations, and innovation teams to deliver seamless, innovative solutions that set DHL apart in the competitive e-commerce landscape. Expect to handle escalations, negotiate contracts, and champion customer-centric initiatives that enhance loyalty and expand market share.

Working at DHL eCommerce means being part of a dynamic, forward-thinking organization that values innovation, employee development, and work-life balance. With state-of-the-art facilities, cutting-edge technology, and a collaborative culture, you'll thrive in an environment that rewards initiative and impact. Career growth opportunities abound, from advancing to senior leadership roles in global supply chain management to specializing in digital transformation projects. Benefit from comprehensive training programs, international exposure, competitive compensation, health benefits, and performance incentives. If you're a seasoned professional passionate about customer excellence and ready to lead at the forefront of e-commerce logistics, this role at DHL offers the platform to elevate your career while contributing to our mission of connecting people and improving lives through unparalleled service.