About the Role

Join DHL, the world's most international company, as a Lehrstelle (apprenticeship) for Fachfrau/Fachmann Kundendialog EFZ (Customer Dialog Specialist) at 100% employment. This role is your gateway to becoming a Certified International Specialist, where you pack in quality and exceptional service to enhance the lives of DHL's global customers. Dive into a dynamic apprenticeship program that combines hands-on experience with professional training, preparing you for a thriving career in customer service excellence.

Key responsibilities include delivering top-tier customer interactions, resolving inquiries efficiently, and contributing to seamless logistics solutions that connect people worldwide. You'll handle customer dialogs with empathy and precision, ensuring every interaction upholds DHL's commitment to reliability and innovation. As part of the team, you'll collaborate in a fast-paced environment, optimizing service processes and driving customer satisfaction metrics to new heights.

Working at DHL means being at the heart of global logistics, with opportunities to travel, engage with diverse cultures, and leverage cutting-edge technology. Benefit from a supportive apprenticeship structure, mentorship from industry experts, and exposure to international operations. DHL fosters a culture of growth, where your contributions directly impact millions.

Career growth is boundless: upon completion, transition into full-time roles with advancement paths in customer service management, international specialist positions, or leadership tracks. Develop transferable skills in communication, problem-solving, and digital tools, all while earning a recognized Swiss EFZ qualification. Embrace this chance to launch your professional journey with the leader in logistics—apply now and transform customer experiences at DHL!

Key Responsibilities

• Ensure quality and excellent service
• Improve customer lives as a Certified International Specialist