About the Role

Join DHL eCommerce (Poland), the undisputed leader in the Polish domestic parcel market and a pioneer in implementing innovative e-commerce solutions tailored for customers across Poland and Europe. As Lider/ka Obsługi Klienta i Rozliczeń (Customer Service and Settlements Leader), you will play a pivotal role in driving exceptional customer experiences and ensuring seamless financial operations within a dynamic, fast-paced environment.

Your key responsibilities will include overseeing the customer service team, managing inquiries, complaints, and escalations to achieve high satisfaction rates; leading settlements processes such as invoicing, payments, and reconciliations with precision and efficiency; developing and optimizing procedures to enhance service quality and operational accuracy; collaborating with cross-functional teams to implement innovative e-commerce tools; and mentoring your team to foster a culture of excellence and continuous improvement. You will report directly to senior management, influencing strategic decisions that shape DHL's market dominance.

Working at DHL eCommerce means being part of a global powerhouse renowned for its cutting-edge logistics and commitment to innovation. With state-of-the-art facilities, access to advanced technologies, and a supportive culture that values work-life balance, employee development, and diversity, you'll thrive in an environment where your contributions directly impact millions of parcels annually. DHL invests heavily in its people through comprehensive training programs, international exposure, and performance-based advancement opportunities.

This role offers unparalleled career growth, from team leadership to regional management positions, empowering you to build a lasting legacy in e-commerce logistics. If you're passionate about customer-centric leadership and operational excellence, seize this chance to elevate your career with DHL – where innovation meets opportunity.