About the Role

Join DHL Supply Chain, the global leader in contract logistics, as a Customer Relationship Management (CRM) Specialist (m/w/d). This role offers an exciting opportunity to contribute to world-class supply chain solutions while building lasting customer partnerships. As a key member of our CRM team, you will serve as the primary point of contact for clients, ensuring their needs are met with precision and professionalism.

Key responsibilities include managing customer inquiries, resolving issues efficiently, maintaining detailed relationship records, and collaborating with cross-functional teams to optimize logistics services. You will analyze customer feedback to drive continuous improvement, negotiate contract terms, and support sales initiatives to expand business opportunities. Daily tasks involve leveraging CRM software for data management, preparing reports on customer interactions, and fostering long-term loyalty through proactive engagement.

Working at DHL means being part of a dynamic, innovative environment where cutting-edge technology meets unparalleled expertise. With operations spanning the globe, you'll collaborate with diverse teams and gain exposure to international logistics challenges. DHL Supply Chain invests heavily in employee development, offering comprehensive training programs, career progression paths, and opportunities for advancement into senior roles like CRM Manager or Account Director.

This position is ideal for commercially savvy professionals ready to elevate their career. Embrace new challenges, grow your expertise, and thrive in a supportive culture that values work-life balance, competitive compensation, and recognition for outstanding performance. At DHL, your contributions directly impact global trade—seize this chance to make a difference today.

Key Responsibilities

• Manage customer relationships in contract logistics
• Handle administrative tasks in customer relationship management

What We Offer

• Work with the world market leader in supply chain
• Exciting challenges in a leading global company