About the Role

Join DHL as a Mitarbeiter im Kundenservice (m/w/d) in a part-time role (30 hours per week) at our dynamic locations in Frankfurt. This fixed-term position, running until January 3, 2027, is perfect for individuals who possess extensive knowledge and thrive on tackling a wide array of challenges. In this customer-facing role, you will be the first point of contact for clients, ensuring their queries are resolved efficiently and their experiences with DHL are seamless and positive.

Key responsibilities include managing incoming customer inquiries via phone, email, or chat, providing accurate information on shipments, tracking, and logistics solutions, and resolving issues with professionalism and speed. You will collaborate with cross-functional teams to escalate complex cases, contribute to process improvements, and uphold DHL's commitment to exceptional service standards. The role demands adaptability, as you'll handle everything from routine updates to urgent escalations, leveraging your broad expertise to deliver results.

Working at DHL means being part of a global leader in logistics, where innovation drives our operations across air, ocean, road, and rail networks. Our Frankfurt hubs are at the heart of Europe's logistics ecosystem, offering a vibrant, fast-paced environment with state-of-the-art tools and supportive teams. DHL fosters a culture of inclusion, work-life balance, and continuous learning, with part-time flexibility ideal for diverse lifestyles.

Career growth is a cornerstone at DHL—excel in this role to unlock pathways into full-time customer service, operations management, or specialized logistics positions. With comprehensive training programs, mentorship, and global opportunities, you'll build a rewarding career in an industry shaping the future of commerce. If you know a lot and want to handle it all, apply now and elevate your professional journey with DHL.

Key Responsibilities

• Customer service tasks in Frankfurt locations