About the Role

Join DHL as a Mitarbeiter im Kundenservice (m/w/d) at our dynamic locations in Frankfurt, where your expertise and passion for applying knowledge will drive exceptional customer experiences. In this pivotal role, you will serve as the frontline representative for DHL's world-class logistics network, assisting customers with inquiries, resolving issues efficiently, and ensuring seamless service delivery. Key responsibilities include managing a high volume of customer interactions via phone, email, and digital channels, troubleshooting shipment-related concerns, providing accurate information on tracking and delivery, and escalating complex cases to specialized teams. You will collaborate closely with operations and supply chain professionals to uphold DHL's commitment to reliability and speed.

Working at DHL means being part of a global leader in logistics, operating in over 220 countries with a workforce of more than 500,000 dedicated professionals. Our Frankfurt hubs are at the heart of Europe's logistics corridor, offering a vibrant, fast-paced environment equipped with cutting-edge technology and supportive teams. DHL fosters a culture of innovation, diversity, and employee empowerment, with comprehensive training programs to keep you ahead in the evolving logistics landscape.

Career growth is a cornerstone at DHL. Starting in customer service, you'll have abundant opportunities to advance into supervisory roles, specialized logistics positions, or even international assignments. Benefit from tailored development paths, mentorship, and performance-based promotions in a company that values initiative and results. If you thrive on solving problems and making a tangible impact, this role at DHL offers stability, excitement, and long-term potential in one of the industry's most respected organizations. Apply now and elevate your career with us!

Key Responsibilities

• Provide customer service support
• Handle customer inquiries and solutions

What We Offer

• Great career opportunities