About the Role

Join Deutsche Post DHL Group as a Mitarbeiter*in im Kundenservice (m/w/d) at our Marburg location, starting immediately. In this vital role within the Kundenservice Post & Paket division, you will be the friendly face and voice of DHL, ensuring exceptional support for customers handling postal and parcel services. Your primary responsibilities include addressing customer inquiries promptly, resolving issues related to shipments, tracking, and deliveries, and providing accurate information to enhance customer satisfaction. You will collaborate with a dynamic team to manage high-volume interactions via phone, email, and chat, contributing to seamless logistics operations that connect people and businesses across Germany and beyond.

Working at DHL means being part of a global leader in logistics, where innovation and reliability drive everything we do. At the Marburg site, you'll enjoy a supportive environment with modern facilities, flexible working hours, and opportunities for professional development. DHL invests heavily in employee growth through comprehensive training programs, career progression paths, and access to internal mobility across its vast network. Whether advancing to supervisory roles, specializing in logistics tech, or exploring international opportunities, your career at DHL is designed for long-term success.

This position offers more than just a job—it's a chance to make a tangible impact in a fast-paced, people-oriented setting. With DHL's commitment to diversity, inclusion, and work-life balance, you'll thrive while helping deliver excellence every day. If you're passionate about customer service and ready to grow with a world-class company, apply now and become part of the DHL family shaping the future of logistics.

Key Responsibilities

• Providing customer service support for Post & Paket operations