About the Role

Join DHL Group as a Mitarbeiter:innen im Kundenservice (m/w/d) at our Weiden location, where you will play a vital role in the Customer Service Post & Paket division. As the backbone of Germany's trusted postal and parcel services, DHL Group offers a dynamic environment dedicated to delivering exceptional customer experiences. In this position, you will handle customer inquiries, resolve issues efficiently, and ensure seamless support for postal and package services, contributing directly to customer satisfaction and operational excellence.

Key responsibilities include responding to customer queries via phone, email, or other channels, processing orders and tracking information, troubleshooting delivery problems, and escalating complex cases as needed. You will collaborate with cross-functional teams to uphold DHL's high standards of reliability and speed, all while fostering positive interactions that build lasting customer loyalty.

Working at DHL means being part of a global leader in logistics with a strong commitment to innovation, sustainability, and employee development. Enjoy a supportive workplace culture that values diversity, work-life balance, and professional growth. From comprehensive training programs to opportunities for advancement within the expansive DHL network, this role opens doors to a rewarding career path. Whether advancing to supervisory positions or specializing in logistics operations, DHL invests in your success.

If you thrive in fast-paced settings and have a passion for helping people, this immediate opportunity in Weiden is your chance to make an impact. Embrace a role where your dedication drives DHL's mission forward, supported by cutting-edge tools and a collaborative team. Apply now and elevate your career with the world's leading logistics powerhouse.

Key Responsibilities

• Providing customer service support for Post & Paket operations