About the Role

Join DHL as an Ops & CS Support Incharge, a pivotal role at the heart of our world-class logistics operations. In this dynamic position, you will oversee the Customer & Operations Support Desk, ensuring seamless delivery performance for EDD-B2C, B2B, and APEX services. Your primary focus will be on daily monitoring of key metrics, guaranteeing that PUD targets align with MBO objectives and that shipments for major customers are handled with precision and timeliness. This role demands a proactive approach to identifying bottlenecks, driving operational efficiency, and maintaining the high standards that define DHL's global reputation.

Key responsibilities include rigorous daily oversight of delivery performance across B2C and B2B channels, real-time tracking of critical customer shipments, and collaborative problem-solving to meet and exceed performance goals. You will serve as the linchpin between operations teams and customer expectations, leveraging data-driven insights to optimize processes and enhance service reliability.

Working at DHL means being part of a forward-thinking leader in express delivery and logistics, with opportunities to innovate in a fast-paced, technology-driven environment. Our global network spans over 220 countries, offering unparalleled exposure to international supply chains and cutting-edge tools like advanced tracking systems and AI-powered analytics. DHL fosters a culture of excellence, teamwork, and continuous improvement, where your contributions directly impact millions of daily shipments.

Career growth is a cornerstone at DHL. Starting as Ops & CS Support Incharge, you can advance to senior operations management, supply chain strategy roles, or even regional leadership positions. With comprehensive training programs, mentorship from industry experts, and a commitment to employee development, DHL empowers you to build a rewarding, long-term career in logistics. If you're passionate about operations excellence and customer satisfaction, this role is your gateway to professional success at one of the world's most admired companies.

Key Responsibilities

• Daily Monitoring EDD-B2C & B2B/APEX DELIVERY PERFORMANCE and ensuring PUD meet required targets of MBO
• Daily Monitoring on Key Customers shipments timely