About the Role

As a Špecialista zákazníckeho servisu (Customer Service Specialist) at DHL, you will play a pivotal role in ensuring exceptional customer experiences in one of the world's leading logistics companies. Your primary mission is to handle customer requests and complaints related to problematic parcel deliveries swiftly and effectively, minimizing escalations to formal claims. This involves actively listening to customer concerns, investigating delivery issues, providing accurate information, and implementing solutions that restore trust and satisfaction.

Key responsibilities include resolving inquiries efficiently, communicating clearly with customers via phone, email, or chat, and collaborating with internal teams such as operations and transportation to prevent future issues. You will thrive in a fast-paced environment where quick thinking and empathy are essential, turning potentially negative situations into positive outcomes.

Working at DHL means being part of a global network that connects people and businesses across borders, with a commitment to innovation, sustainability, and employee development. DHL offers a dynamic workplace with modern tools, comprehensive training programs, and opportunities for international exposure. Career growth is a cornerstone, with clear paths to advance into senior customer service roles, operations management, or specialized logistics positions. Benefit from ongoing professional development, competitive compensation, flexible working arrangements, and a supportive culture that values work-life balance.

Join DHL to make a tangible impact on customers' lives while building a rewarding career in logistics. With your dedication to service excellence, you will contribute to DHL's reputation as a reliable partner in global supply chains, opening doors to endless possibilities for growth and achievement.

Key Responsibilities

• Riešenie žiadostí a sťažností zákazníkov pri problematickom doručení zásielok
• Rýchle a efektívne riešenie problémov tak, aby sťažnosť nebola eskalovaná v reklamácii
• Poskytovanie dostupných informácií zákazníkom