About the Role

Join DHL IT Services as a Principal Architect specializing in ServiceNow and launch your IT career to new heights. With a global team of over 5,600 IT professionals, DHL IT Services is at the heart of connecting people and powering the global economy through innovative, reliable technology solutions. In this senior leadership role, you will architect and design advanced ServiceNow implementations that drive operational excellence across DHL's vast logistics network.

Key responsibilities include leading the strategic design of ServiceNow platforms, collaborating with cross-functional teams to integrate IT service management solutions, optimizing workflows for scalability and performance, and mentoring junior architects to foster innovation. You will spearhead complex projects, ensuring seamless alignment with business objectives, while championing best practices in ITIL and ServiceNow modules such as ITOM, CSM, and HR Service Delivery. Your expertise will be pivotal in transforming DHL's digital infrastructure, enabling faster, smarter logistics operations worldwide.

Working at DHL means being part of a dynamic, forward-thinking environment where your contributions directly impact global supply chains. Enjoy a collaborative culture that values work-life balance, continuous learning, and professional development. DHL offers competitive compensation, comprehensive health benefits, flexible working arrangements, and opportunities for international exposure. As a Principal Architect, you'll have clear pathways for career growth, from technical leadership to executive IT roles, supported by tailored training programs and certifications in emerging technologies. If you're a visionary ServiceNow expert ready to shape the future of logistics IT, DHL is your platform for unparalleled success and impact.