About the Role

Join DHL Supply Chain India as a Product Manager in IT Customer Service (CS), where you'll drive innovation at the intersection of technology and logistics. DHL is a global leader in integrated logistics solutions, boasting over 100 facilities and serving 15,000+ customers across India. In this pivotal role, you'll oversee the development and optimization of IT products tailored to enhance customer service operations, ensuring seamless warehousing, distribution, and supply chain management.

Key responsibilities include defining product roadmaps, collaborating with cross-functional teams such as engineering, sales, and operations to gather requirements, and prioritizing features that deliver measurable business value. You'll conduct market analysis to identify emerging trends in IT CS, manage the full product lifecycle from ideation to launch, and leverage data analytics to track performance metrics like user adoption and customer satisfaction. Expect to lead stakeholder engagements, mitigate risks, and iterate on products based on feedback, all while aligning with DHL's commitment to operational excellence and sustainability.

Working at DHL means being part of a dynamic, inclusive culture that values innovation and employee growth. With state-of-the-art facilities and cutting-edge technology, you'll collaborate with top talent in a fast-paced environment that supports work-life balance through flexible hours and remote options. DHL invests heavily in professional development, offering comprehensive training programs, leadership workshops, and global exposure opportunities. Career progression is robust, with clear paths to senior product management, IT leadership, or strategic roles within the supply chain ecosystem. Thrive in an organization recognized for its awards in logistics innovation, and contribute to shaping the future of supply chains while advancing your career in a supportive, high-impact setting.