About the Role

Join DHL as a Referent/ka na Oddělení Control Tower, a pivotal role in our dynamic logistics operations. In this position, you will serve as the key liaison between clients, customer centers, sales teams, and international partners, ensuring seamless coordination and exceptional service delivery. Your primary responsibilities include establishing, maintaining, and nurturing strong customer relationships to drive loyalty and business growth. You will handle the precise entry of transportation orders and shipments into specialized software tools, preparing essential documentation to facilitate efficient logistics processes. This role demands proactive communication, meticulous attention to detail, and a customer-centric approach in a fast-paced environment.

At DHL, the world's leading logistics company, you will thrive in an innovative culture that values collaboration, agility, and excellence. Our Control Tower division represents the nerve center of supply chain management, leveraging cutting-edge technology to optimize global freight forwarding. Working here means being part of a diverse team that connects people and businesses across borders, contributing to sustainable and reliable transportation solutions.

Career growth opportunities abound at DHL, with structured development programs, international exposure, and pathways to leadership roles in supply chain management. Benefit from comprehensive training, mentorship, and performance-based advancement in a company committed to employee well-being and professional success. If you are passionate about logistics, excel in relationship-building, and eager to make an impact in a global powerhouse, this role offers the platform to elevate your career while shaping the future of transportation.

Key Responsibilities

• Navazování, udržování a rozvíjení vztahů se zákazníky
• Komunikace se zákaznickým centrem, prodejem a zahraničními partnery
• Zápis objednávek/přepravy do určeného SW nástroje
• Příprava dokumentace a administrativních úkolů souvisejících s přepravou