About the Role

Join DHL Express, the world's most international company and pioneer in cross-border express delivery since 1969, as a Retail Manager. In this dynamic role, you will oversee the operations of DHL's retail outlets, ensuring seamless customer service, efficient shipment processing, and adherence to the highest standards of express logistics. Your leadership will drive sales performance, optimize retail processes, and foster a customer-centric environment that embodies DHL's commitment to reliability and innovation.

Key responsibilities include managing daily retail operations, leading a team of customer-facing associates, monitoring key performance indicators such as shipment volumes and revenue targets, implementing sales strategies to boost customer acquisition and retention, and ensuring compliance with safety and service protocols. You will handle inventory management, resolve customer inquiries promptly, and collaborate with cross-functional teams to enhance service delivery. By leveraging data analytics, you will identify trends and opportunities to improve retail efficiency and customer satisfaction.

Working at DHL means being part of a global network spanning over 220 countries, where diversity, innovation, and excellence are at the core of our culture. As a Retail Manager, you will thrive in a fast-paced, international setting that offers exposure to cutting-edge logistics technology and opportunities to interact with diverse customers and teams. DHL invests heavily in employee development, providing comprehensive training programs, leadership workshops, and career progression pathways.

Career growth at DHL is unparalleled, with potential to advance into regional management, operations leadership, or specialized logistics roles. Embrace a rewarding journey with competitive compensation, health benefits, travel perks, and a supportive community dedicated to your professional success. If you are passionate about retail excellence and global connectivity, DHL Express offers the platform to elevate your career to new heights.