About the Role

Join DHL as a Senior Assistant in AFR Export Customer Service, where you'll play a pivotal role in ensuring seamless air freight export operations across Asia and beyond. This dynamic position is ideal for professionals with a background in international trade, transportation management, or aviation, offering hands-on experience in one of the world's leading logistics giants. Your key responsibilities include liaising directly with customers to coordinate air export shipments, generating dispatch notifications and operation instruction sheets within DHL's advanced systems for efficient execution by cross-functional teams, meticulously tracking cargo status with real-time updates, resolving shipment anomalies through proactive communication, and supporting supervisory tasks to drive operational excellence.

At DHL, you'll thrive in a fast-paced, global environment that values innovation, collaboration, and customer-centricity. As part of our Supply Chain division, you'll contribute to moving over 1.5 billion parcels annually, leveraging cutting-edge technology and a network spanning 220 countries. We foster a culture of continuous improvement, providing ample opportunities for skill enhancement, including English proficiency development to support international interactions.

Career growth is a cornerstone at DHL. Starting as a Senior Assistant, you'll gain exposure to end-to-end logistics processes, positioning you for advancement into roles like Export Operations Specialist, Customer Service Manager, or beyond. With comprehensive training programs, mentorship from industry experts, and a commitment to work-life balance, DHL empowers you to build a rewarding career. If you're passionate about logistics, ready to handle high-volume exports with precision, and eager to grow within a Fortune 500 company, this role offers the perfect launchpad for your professional journey in global trade.

Key Responsibilities

• Contact customers to arrange air export shipments
• Create dispatch notifications/operation instruction sheets in the system for relevant units to execute
• Track shipment status and provide updates
• Handle shipment irregularities and related communications
• Manage tasks assigned by supervisor

Required Qualifications

• 1+ years of work experience
• Junior college or university degree
• Major in international trade, transportation management, or aviation-related fields
• English: Listening/Medium, Speaking/Medium, Reading/Medium, Writing/Medium