About the Role

Join DHL as a Senior Assistant in AFR Import Customer Service, where you'll play a pivotal role in ensuring seamless air freight import operations for one of the world's leading logistics companies. This position is ideal for professionals with a background in international trade who thrive in dynamic, fast-paced environments. Your key responsibilities will include preparing air freight import declarations and handling related business processes, conducting in-depth report analysis, preparation, and compilation, engaging in proactive customer communication to resolve exceptions efficiently, and meticulously tracking cargo status to maintain high service standards. With over 1 year of experience and a junior college or university degree, you'll bring essential expertise to the team, while preferred qualifications like a customs broker license (offering additional allowances), import practical experience, Excel proficiency, and CW1 system familiarity will set you apart.

Working at DHL means being part of a global network that connects people and businesses worldwide, with access to cutting-edge technology, comprehensive training programs, and a supportive culture that values innovation and employee growth. You'll collaborate with diverse teams across Asia and beyond, contributing to DHL's mission of delivering excellence in logistics. Career advancement opportunities abound, from advancing to supervisory roles in import operations to specializing in advanced supply chain management or even international leadership positions. DHL invests in your professional development through certifications, leadership workshops, and global mobility programs, fostering a pathway for long-term success. If you're passionate about logistics, detail-oriented, and ready to elevate your career in a company renowned for its reliability and innovation, this role offers the perfect platform to excel and grow. Embrace the challenge and become a key player in DHL's import excellence.

Key Responsibilities

• Air freight import declaration preparation and related business processing
• Report analysis, preparation, and compilation
• Customer communication and exception handling
• Cargo status tracking

Required Qualifications

• 1+ years of work experience
• Junior college or university degree

What We Offer

• Additional job allowance for customs broker license holders
• Opportunity to work with DHL, a global logistics leader