About the Role

Join DHL as a Senior Associate - Billing and play a pivotal role in our world-class logistics operations. In this dynamic position, you will be at the heart of service delivery, ensuring timely and accurate completion of incoming requests and queries from business partners and other stakeholders. Adhering strictly to agreed Service Level Agreements (SLAs), you will perform essential validation and maintenance tasks, contributing to the seamless billing processes that power DHL's global supply chain. This role demands precision, efficiency, and a customer-centric mindset to resolve issues swiftly and maintain high standards of accuracy.

Key responsibilities include processing billing inquiries with speed and reliability, validating data for compliance and correctness, and collaborating with cross-functional teams to uphold operational excellence. You will leverage your expertise in billing systems and stakeholder management to drive efficiency and mitigate risks, ensuring DHL remains the trusted partner for millions worldwide.

Working at DHL means being part of a vibrant, innovative culture where your contributions fuel international trade and connectivity. As a leader in logistics, DHL offers a collaborative environment with cutting-edge technology, diverse teams, and endless opportunities for impact. Career growth is a cornerstone here—advance through structured development programs, gain exposure to global projects, and build a rewarding path in supply chain management. Whether you're honing technical billing skills or leadership abilities, DHL invests in your success. Embrace a role where your work connects the world, fosters professional growth, and delivers tangible results in a fast-paced, supportive setting. Apply now to elevate your career with the logistics giant shaping tomorrow's economy.

Key Responsibilities

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders
• Perform validation and maintenance in accordance with the agreed SLA