About the Role

Join DHL as a Senior Counter Staff member, where you play a pivotal role in the Operations function, ensuring seamless customer interactions at the service center. Reporting directly to the Service Center In-Charge, this position is ideal for a customer-focused professional ready to elevate their career in logistics. Your primary purpose is to attend to walk-in customers at the counter with exceptional service, handling bookings efficiently to drive operational excellence.

Key responsibilities include greeting customers warmly, understanding their shipping needs, processing bookings accurately, and resolving queries on the spot to enhance satisfaction. You'll manage counter transactions, verify documentation, and coordinate with internal teams for timely pickups and deliveries, all while upholding DHL's world-class standards in speed and reliability. This hands-on role demands strong communication, multitasking under pressure, and a proactive approach to problem-solving in a fast-paced environment.

Working at DHL means being part of a global leader in express delivery and logistics, connecting people and businesses across 220 countries. You'll thrive in a dynamic, supportive culture that values innovation, diversity, and employee development. DHL offers competitive compensation, comprehensive training programs, and opportunities for international exposure. Career growth is a cornerstone here—excel as Senior Counter Staff and advance to supervisory roles, operations management, or specialized logistics positions. With performance-based promotions and leadership development initiatives, your ambition will be fueled by real pathways to success. If you're passionate about customer service and excited by the logistics industry, this role at DHL is your gateway to a rewarding, high-impact career.

Key Responsibilities

• Attending walk-in customers at the counter
• Handling bookings