About the Role

Join DHL as a Senior Counter Staff member, where you will play a pivotal role in delivering exceptional customer service at the forefront of our global logistics operations. This position is ideal for a customer-focused professional who thrives in a dynamic environment, directly interacting with walk-in clients to ensure seamless booking processes and superior satisfaction. Your primary purpose is to attend to customers at the counter, expertly handling bookings while upholding the highest standards of professionalism.

Key responsibilities include greeting and assisting walk-in customers with efficiency and courtesy, processing bookings accurately, and providing informed guidance on DHL's wide array of shipping and logistics solutions. You will leverage your broad business knowledge to answer queries, resolve issues on the spot, and promote additional services, contributing to both customer loyalty and revenue growth. A professional demeanor is essential, as you represent DHL's commitment to reliability and excellence in every interaction.

Working at DHL means being part of a world-leading logistics powerhouse that connects people and businesses across the globe. With a supportive team culture, state-of-the-art facilities, and opportunities for hands-on learning, you'll gain exposure to international operations and cutting-edge technology. DHL invests in your development through comprehensive training programs, fostering skills in customer engagement, operational efficiency, and leadership. Career growth is a cornerstone here—excel as Senior Counter Staff and advance to supervisory roles, operations management, or specialized logistics positions. Embrace a rewarding path with competitive compensation, flexible schedules, and the pride of powering global commerce. If you're passionate about customer excellence and ready to elevate your career, DHL offers the platform to soar.

Key Responsibilities

• Attending walk-in customers at the counter
• Handling bookings
• Maintaining a professional demeanor
• Demonstrating broad knowledge about the business