About the Role

Join DHL as a Senior Executive in Customer Service, also known as Key Account Executive, within the Regional Business function. Reporting directly to the Manager – Key Accounts, this pivotal role centers on delivering best-in-class customer service to key clients, ensuring their satisfaction and loyalty in a fast-paced logistics environment. You will serve as the primary point of contact for major accounts, proactively addressing inquiries, resolving issues, and optimizing service delivery to exceed expectations.

Key responsibilities include managing client relationships, coordinating with internal teams to streamline operations, analyzing customer feedback to drive improvements, and contributing to account growth strategies. Your efforts will directly impact DHL's reputation for reliability and excellence in global supply chain solutions.

Working at DHL means being part of a world-leading logistics powerhouse that connects people and businesses across the globe. With a commitment to innovation, sustainability, and employee development, DHL offers a dynamic workplace equipped with cutting-edge technology and collaborative culture. Thrive in an international setting where your contributions fuel seamless deliveries and supply chain efficiency.

Career growth is a cornerstone at DHL. This role provides a launchpad for advancement into higher management positions within key accounts or broader regional operations. Benefit from comprehensive training programs, mentorship opportunities, and performance-based promotions. Excel here, and unlock a rewarding path in logistics leadership, with global mobility and endless potential to shape the future of express delivery.

Key Responsibilities

• Providing best in class customer service
• Managing key accounts