About the Role

Join DHL as a Senior Manager, Key Account, and lead the charge in elevating customer relationships to new heights. In this pivotal role, you will champion the Customer Centricity agenda, spearheading initiatives that transcend mere reactive customer experience management (CXM). Your mission is to drive net growth by securing additional business opportunities and steadfastly retaining key accounts, ensuring DHL remains the trusted logistics partner for top-tier clients.

Key responsibilities include fostering a culture of proactive customer engagement, analyzing market trends to identify expansion opportunities, and collaborating cross-functionally to deliver tailored solutions that exceed expectations. You will develop strategic account plans, negotiate high-value contracts, and leverage data-driven insights to optimize performance metrics, all while embodying DHL's commitment to excellence in global supply chain management.

Working at DHL means being part of a dynamic, forward-thinking organization that connects people and improves lives through innovative logistics solutions. With operations spanning over 220 countries, you'll thrive in a diverse, inclusive environment that values innovation, sustainability, and employee development. DHL offers world-class training programs, international exposure, and a supportive culture that empowers you to make an impact.

Career growth is limitless at DHL. This role positions you for advancement into executive leadership, with opportunities to influence global strategies and lead transformative projects. If you're a strategic thinker passionate about customer success and business growth, seize this chance to shape the future of logistics with DHL.

Key Responsibilities

• Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
• Drives Net Growth by winning additional business and retaining existing key accounts