About the Role

Join DHL IT Services as a Senior Project Manager – ServiceNow ITSM Transformation and shape the future of IT service management for one of the world's leading logistics giants. With a global team of over 5,600 IT professionals, DHL IT Services powers seamless connectivity, ensuring the global economy runs smoothly. In this pivotal role, you will lead the end-to-end transformation of our IT Service Management (ITSM) processes using the ServiceNow platform, driving efficiency, innovation, and operational excellence across our international operations.

Key responsibilities include spearheading the project lifecycle from initiation to closure, collaborating with cross-functional teams including IT, business stakeholders, and external vendors to define scope, timelines, and deliverables. You will manage risks, budgets, and resources while implementing ServiceNow modules such as Incident Management, Change Management, and Service Catalog to optimize workflows and enhance user experience. Facilitating agile ceremonies, conducting stakeholder workshops, and ensuring compliance with industry best practices will be central to your success. Your expertise will directly contribute to reducing downtime, accelerating service delivery, and fostering a culture of continuous improvement.

Working at DHL offers unparalleled opportunities in a dynamic, innovative environment where your contributions impact millions daily. Benefit from a collaborative culture, cutting-edge technologies, and global exposure across diverse markets. DHL invests heavily in employee development through comprehensive training programs, leadership academies, and career progression paths tailored for high performers. As a Senior Project Manager, you'll have the chance to mentor teams, influence strategic IT initiatives, and advance to executive roles within our expansive organization. If you're a seasoned project leader passionate about ServiceNow and transformation, this role at DHL is your gateway to professional fulfillment and lasting impact.