About the Role

Join DHL IT Services as a Senior Project Manager leading the ServiceNow ITSM Transformation initiative, where you'll play a pivotal role in shaping the IT future for a global logistics powerhouse. With a team of over 5,600 IT professionals, DHL connects people and powers the global economy, and you'll be at the forefront of this mission. This position demands a seasoned project leader with deep expertise in ServiceNow implementations, IT Service Management (ITSM) transformations, and agile methodologies to drive end-to-end project delivery.

Key responsibilities include spearheading the planning, execution, and deployment of ServiceNow ITSM modules, such as Incident, Problem, Change, and Service Request Management. You'll collaborate with cross-functional teams—including IT architects, developers, and business stakeholders—to define requirements, manage timelines, mitigate risks, and ensure seamless integration with existing DHL systems. Oversee budget allocation, resource management, and vendor coordination while maintaining stakeholder communication through status reports, dashboards, and steering committee updates. Champion best practices in project governance, fostering a culture of continuous improvement and innovation within the ITSM framework.

Working at DHL offers unparalleled opportunities in a dynamic, international environment. As part of Deutsche Post DHL Group, you'll benefit from cutting-edge technologies, collaborative culture, and a commitment to sustainability. Enjoy competitive compensation, comprehensive health benefits, flexible work arrangements, and professional development programs. Career growth is robust, with pathways to executive leadership, global rotations, and involvement in transformative projects. If you're passionate about delivering IT excellence and ready to elevate your career, this role at DHL IT Services is your gateway to impactful success.