About the Role

Join DHL as a Senior Technical Support Engineer and become a vital part of the team powering one of the world's leading logistics giants. The familiar yellow bus and expanding network of parcel lockers are integral to daily life, making your role instantly relatable—no more explaining your job at parties. In this senior position, you will provide advanced technical support for DHL's cutting-edge delivery infrastructure, troubleshooting complex issues in automated systems, software integrations, and hardware deployments that keep packages moving seamlessly across the globe.

Key responsibilities include diagnosing and resolving high-priority technical incidents, collaborating with cross-functional teams to optimize system performance, mentoring junior engineers, and contributing to proactive maintenance strategies that minimize downtime. You will leverage your expertise in networking, cloud technologies, and automation tools to ensure the reliability of DHL's innovative parcel automation networks, from smart lockers to fleet management systems. Expect to engage in root cause analysis, implement scalable solutions, and drive continuous improvements in support processes.

Working at DHL means thriving in a dynamic, fast-paced environment where innovation drives everything. As a global leader in logistics, DHL offers unparalleled exposure to transformative technologies like AI-driven routing and sustainable delivery solutions. You'll collaborate with diverse, international teams, gaining insights into supply chain operations worldwide. Career growth is a cornerstone here—advance to leadership roles in technical operations, product management, or specialized innovation hubs. With comprehensive training programs, competitive compensation, and a culture that values work-life balance, DHL empowers you to grow professionally while making a tangible impact on millions of daily deliveries. If you're a seasoned engineer passionate about technology in logistics, this role at DHL is your gateway to an exciting future.