About the Role

As a Senior Territory Service Representative at DHL, you will play a pivotal role in ensuring seamless service delivery across designated territories, upholding our reputation as a global leader in logistics and supply chain solutions. This position demands a proactive professional with a strong service center background to manage customer interactions, coordinate deliveries, and resolve operational challenges efficiently.

Key responsibilities include overseeing territory operations, monitoring service quality, liaising with customers to address inquiries and complaints, and collaborating with internal teams to optimize routes and schedules. You will leverage your intimate knowledge of local geography to navigate complex terrains, ensure timely pickups and deliveries, and minimize disruptions. With 3-4 years of relevant experience, you will mentor junior staff, analyze performance metrics, and implement process improvements to drive customer satisfaction and operational excellence.

Working at DHL means joining a dynamic, innovative environment where your contributions fuel global connectivity. We offer a collaborative culture, state-of-the-art tools, and opportunities for professional development through comprehensive training programs. As part of our diverse team, you'll benefit from competitive compensation, health benefits, and a supportive work-life balance.

Career growth is a cornerstone at DHL. Excelling in this role opens doors to advanced positions such as Territory Manager or Regional Operations Lead, with clear pathways supported by leadership training and performance-based promotions. Embrace the chance to grow with a Fortune 500 company committed to sustainability and innovation, making a tangible impact on worldwide commerce every day. If you're ready to elevate your career in logistics, DHL is the launchpad for your success.

Required Qualifications

• Minimum 12th pass
• 3-4 years of experience from Service Centre background
• Age: 28 to 37 years